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Returns, Guarantees & FAQs

Return Policy - Kino Supplements

Refunds:. Our 30-day money-back guarantee - Try our product for a full 30 days and if you do not like it get your money back and keep the product. Refund amount will only be for the product cost not shipping charges. After 30 days if your subscriptio

Is There A Money Back Guarantee on Kinobody Programs?

Kinobody offers a 30-day refund policy from the date of purchase on digital programs. In order to protect ourselves from abuse we reserve the right to refuse refunds to people that we deem to be 'serial refunders'. Those include people that have rece

How Long Will It Take To Receive My Order?

Most orders ship within 1 business day.  Once it has shipped, USPS will generally deliver within 2 to 5 business days to any US address. International orders via USPS International generally arrive in 8 to 14 business days depending on the country th

How Do I Track My Order?

When your order ships you will receive an email with the tracking number.  You can track in real time at http://track.kinobody.com

My Order Says It Was Delivered But I've Not Received Anything

USPS sometimes mark something as delivered before it was actually dropped off.  If this is the case give it 2 more business days.  If you've not received it by then please call us or email us.  See http://support.kinobody.com

Why Can't You Ship To My Country?

Certain countries are embargoed or restricted by the US Government.  Others have strict import laws when it comes to supplements.

Will I Have To Pay Import Taxes or Duties?

It depends.  Some countries are more comprehensive when it comes to collecting duties. Please be prepared as these are your responsibility if they are levied. * International shipping charges do not include duties.  Those are the responsibility of th

Will Your Products Clear Customs?

Check your country's list of banned and restricted products to be sure.  Each of our products contains a supplement fact panel so you can check the ingredients against their list. Remember, you are responsible for what you import so please be sure to

I Ordered A Kinobody Program But I've Not Received It Yet

All Kinobody programs are delivered digitally via teachable at http://my.kinobody.com. Depending on how you purchased you might need to reset your password. This is a complete list of the digital programs sold via Kinobody. If you continue to have lo

Program Login Troubleshooting

If you're experiencing issues logging into your Kinobody program, please reach out to Kinobody support at [email protected]. The support team can assist with resetting your password and provide further instructions to help you access your account.